Terms of service

Terms & Conditions

Hadi & Hadia Kids Collection

Welcome to Hadi & Hadia Kids Collection. By using our website and placing orders with us, you agree to the following Terms & Conditions. These terms are designed according to common eCommerce practices, consumer protection expectations, and online selling standards followed in Pakistan.

General

  • Hadi & Hadia Kids Collection is an online kids fashion and lifestyle store operating in Pakistan.
  • By accessing this website, you confirm that you are at least 18 years old or are using the website under parental supervision.
  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Product Information

  • We try our best to display product colors, sizes, and details accurately.
  • Slight color differences may occur due to mobile screens, lighting, or photography.
  • Product availability may change without notice.

Pricing

  • All prices are listed in Pakistani Rupees (PKR).
  • Prices may change without prior notice.
  • Delivery charges may apply separately depending on location and order value.

Orders & Confirmation

  • After placing an order, customers may receive confirmation through phone, WhatsApp, SMS, or email.
  • Hadi & Hadia reserves the right to cancel suspicious, fake, or unverifiable orders.

Cash on Delivery (COD)

  • We currently offer Cash on Delivery services within Pakistan.
  • Customers are requested to provide accurate name, phone number, and shipping address.
  • Repeated fake or rejected COD orders may result in order restrictions. This follows standard eCommerce fraud prevention practices in Pakistan.

Shipping & Delivery

  • Delivery timelines may vary depending on city, weather conditions, courier delays, or public holidays.
  • Hadi & Hadia is not responsible for courier delays once the parcel has been dispatched.

Return & Exchange

  • Customers may request returns or exchanges within 48 hours of receiving the parcel.
  • Items must be unused and in original condition.
  • Customers are responsible for return shipping charges.
  • For complete details, please review our Return & Refund Policy.

Intellectual Property

  • All website content including logo, images, graphics, banners, text, and branding belongs to Hadi & Hadia Kids Collection.
  • Unauthorized copying or reuse of website material is prohibited.

Customer Conduct

Customers agree not to:

  • Use the website for illegal activities
  • Submit false information
  • Attempt fraud or misuse of promotional offers
  • Harm website functionality or security

Privacy

Your personal information is handled according to our Privacy Policy. We do not intentionally share customer data with unauthorized third parties.

Limitation of Liability

Hadi & Hadia Kids Collection shall not be held responsible for:

  • Delays caused by courier companies
  • Technical website interruptions
  • Minor product variations
  • Indirect damages arising from website use

Governing Law

These Terms & Conditions shall be governed according to the applicable laws and eCommerce practices of Pakistan.

Contact Information

📧 Email: info@hadiandhadia.com
📍 Pakistan